Fair Use Policy
Discover Mokaform-s Fair Use Policy
Mokaform is designed to be generous by default. This Fair Use Policy keeps things simple while protecting performance for everyone. Most teams will never reach these limits. If sustained usage suggests you’ve outgrown our standard plans, we’ll work with you on a tailored plan — no surprise paywalls or throttling.
Summary
- Most customers never hit these limits.
- We look at sustained patterns over time, not one-off spikes.
- If you consistently exceed the signals below for 3–4 months, we’ll suggest a custom plan to keep everything running smoothly.
Who this applies to
This policy applies to all Mokaform plans. It’s designed to keep the experience fast and reliable for everyone while giving high-growth teams room to scale.
When usage becomes “extensive”
These are practical signal posts. Occasional spikes are fine. What matters is steady load over time.
| Area | Signal of extensive usage |
|---|---|
| Submission volume | About 20,000+ submissions per month for 3–4 consecutive months |
| File intake | Roughly 100 GB per month, or 500 GB total stored files over multiple months |
| Notifications | Around 40,000+ email notifications per month for multiple months |
| Account sharing | Mokaform Pro is licensed for a single organization. Sharing premium features outside your company isn’t allowed and may lead to suspension or termination. |
What “consistent” means
A steady pattern over time matters more than a spike. If we see elevated usage for 3–4 consecutive months, we’ll reach out with options so your workflows stay fast and reliable.
What happens if you exceed the signals
- We’ll contact your billing owner with recent usage insights and options.
- We’ll propose a custom plan sized to your observed patterns. Billing occurs quarterly at the start of each quarter and is added to your current subscription.
- If a custom plan isn’t a fit, we’ll provide reasonable time to migrate with minimal disruption. No surprise throttling.
Examples
Short-term campaign spike
A 2-week spike above thresholds → no action. Spikes alone don’t trigger changes.
Sustained growth
Submissions and notifications stay elevated for four straight months → we’ll recommend a custom plan so performance remains predictable.
FAQs
Definitions
- Submissions: completed form responses received by Mokaform.
- File intake: the total size of files uploaded through your forms that are stored with Mokaform.
- Notifications: system-sent emails triggered by form activity.
Our commitment
- Keep pricing clear and predictable.
- Prioritize performance and reliability for all customers.
- Partner with high-growth teams to scale responsibly.